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Home / Shipping & Returns

Shipping & Returns

INTERNATIONAL SHIPPING: O’Connell’s is pleased to offer convenient international shipping. International packages are sent via United States Postal Service.  The governments of the destination country determine the duties (or custom tariffs), VAT and taxes that should be charged for the products being imported into the country. These may vary by country, type of product being imported and where the product was manufactured. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by O’Connell’s, please contact your local government for specific details.

We ship via US Postal Service, Priority Shipping. 

We ship via US Postal Service, Priority Shipping.


Customer satisfaction is our goal at O’Connell’s.  In the event that a product purchased from our website does not meet your expectations, it may be returned for a refund or exchange.  All returns must be postmarked within 15 days after receiving your purchase.  Original tags must remain attached, all footwear must exhibit no signs of wear.  Please include your name, phone number, and receipt, or copy of the receipt.  If you have any additional inquiries please call us at 1-800-336-0076.  O'Connell's cannot accept returns on tailored merchandise, custom orders, and monogrammed items.  When returning merchandise, please use the same, or similar packaging, that your purchase arrived in.  Please note: shipping and handling charges are not credited on returns, and outgoing exchanges are recharged the initial shipping charge.  Customer is responsible for return shipping arrangements and cost.  Returns should be addressed to: O’Connell’s, 3240 Main St, Buffalo, NY 14214, Attn: Returns

UPS Ground - $8.00
UPS 2nd Day - $25.00
UPS Overnight - $50.00
*Our last pickup is approximately 4pm EST.  We make every attempt to get your order filled immediately, there are no guarantees.

**Next Day Air and 2nd Day Air deliveries include Monday-Friday business day deliveries - to arrange for weekend delivery please call 1-800-336-0076.
***UPS does not ship on these holidays:New Year's, Memorial Day, Independence Day, Labor Day, Thanksgiving, Dec 25-26, Dec 31-Jan 2.


All prices on this web site are subject to change without notice. We make every effort to provide you the most accurate, up-to-date information, occasionally an item on our web site may be mis-priced or it's availability misrepresented. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, O'Connell, Lucas, Chelf, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.