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Home / Shipping & Returns

Shipping & Returns

Extended Holiday Shopping Return Policy
For the convenience of our customers who want to begin holiday shopping now, we are extending the return window. For online purchases made between November 1st, 2018 and December 24th, 2018, our return policy will extend to January 15th, 2019. 

Customer satisfaction is our goal at O’Connell’s. In the event that a product purchased from our website does not meet your expectations, it may be returned for a refund or exchange. Original tags must remain attached, all footwear must exhibit no signs of wear.

Please include your receipt or copy of the receipt which you can find stapled to the receipt included in your package. If you cannot locate your return form, please print the image below.  If you have any additional inquiries please call us at 1-800-336-0076.  Please note: O'Connell's cannot accept returns on tailored merchandise, custom orders, and monogrammed merchandise. Shipping charges are not credited on returns, and outgoing exchanges are recharged shipping.  Customer is responsible for return shipping arrangements and cost.

UPS Ground - $9.00
UPS 2nd Day - $25.00
UPS Overnight - $50.00
*Our last pickup is approximately 4pm EST.  We make every attempt to get your order filled immediately, there are no guarantees.
**Next Day Air and 2nd Day Air deliveries include Monday-Friday business day deliveries - to arrange for weekend delivery please call 1-800-336-0076.
***UPS does not ship on these holidays:New Year's, Memorial Day, Independence Day, Labor Day, Thanksgiving, Dec 25-26, Dec 31-Jan 2.

INTERNATIONAL SHIPPING: O’Connell’s is pleased to offer convenient international shipping. International packages are sent via United States Postal Service.  The governments of the destination country determine the duties (or custom tariffs), VAT and taxes that should be charged for the products being imported into the country. These may vary by country, type of product being imported and where the product was manufactured. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by O’Connell’s, please contact your local government for specific details.

We ship via US Postal Service, Priority Shipping. 

We ship via US Postal Service, Priority Shipping.


All prices on this web site are subject to change without notice. We make every effort to provide you the most accurate, up-to-date information, occasionally an item on our web site may be mis-priced or it's availability misrepresented. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, O'Connell, Lucas, Chelf, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.